This learner guide covers the performance outcomes, skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.

ISBN: 978-1-922241-64-1

Unit code: BSBCUS201B, BSBCUS201

Author: Kim Aubrey

Pages: 67

Note:

Download the table of contents (below) for a list of topics covered in this workbook.

Download the sample pages (below) for:

• content mapping against the Unit of Competency

• workbook learning layout

• assessment mapping against the Unit of Competency.

This workbook is printed in black and white only.