skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

ISBN: 978-1-922012-10-4

Unit code: BSBWOR502A and BSBWOR502

Author: Kerry Aldridge

Pages: 109

Published: July 2012

Note:

Download the table of contents (below) for a list of topics covered in this book.

Download the sample pages (below) for:

• content mapping against the Unit of Competency

• learning layout.

This book is printed in black and white only.