skills and knowledge required to to communicate and implement industrial relations policies and procedures to effectively represent organisations/employers.

It applies to individuals who work in support positions, assisting others in dealing with industrial relations conflicts and issues.

ISBN: 978-1-922241-61-0

Unit code: BSBWRK411A and BSBWRK411

Author: Alfred Quay

Pages: 119

Published: July 2014

Note:

Download the table of contents (below) for a list of topics covered in this book.

Download the sample pages (below) for:

• content mapping against the Unit of Competency

• learning layout.

This book is printed in black and white only.