This resource now includes a supplement mapping the learning content and assessments to the BSB Business Services Training Package equivalent Unit BSBMGT502. The supplement is available for download free of charge from the Sample File link below.

This resource covers the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.