skills and knowledge required to manage employee and industrial relations matters in an organisation. It involves developing and implementing employee and industrial relations policies and plans and managing conflict resolution negotiations.

It applies to those who are authorised to oversee industrial relations and manage conflict and grievances in an organisation.

ISBN: 978-1-922241-75-7

Unit code: BSBWRK510A and BSBWRK510

Author: Alfred Quay

Pages: 154

Published: July 2014

Note:

Download the table of contents (below) for a list of topics covered in this book.

Download the sample pages (below) for:

• content mapping against the Unit of Competency

• learning layout.

This book is printed in black and white only.