This workbook covers identifying, selecting and using available methods of digital communication in a workplace context including email and videoconferencing.
Assessment evidence is gathered when completing exercises throughout the workbook.

ISBN: 978-1-921971-69-3

Unit code: BSBTEC202

Author: Software Publications writing team

Pages: 92

Publication date: September 2021

Note:

This workbook is printed in black and white only.

Download the table of contents (below) for a list of topics covered in this workbook.

Download the sample pages (below) for:

• content mapping against the Unit of Competency

• workbook learning layout.