This resource now includes a supplement mapping the learning content and assessments to the BSB Business Services Training Package equivalent Unit BSBCMM201 supplement. The supplement is available for download free of charge from the Sample File link below.

Case studies, role plays, group and individual learning activities and extension research activities are featured in this practical approach to developing communication skills.  This book will help the reader to develop communication skills by looking at techniques for responding to and conveying information through interactions with others.